At Au Natural, your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
I am so glad that you are here! Things operate here pretty much the same as they would at any other Mom and Pop shop you would walk into. You see something you like (yay!), I happily sell it to you…and you are happy with your new skincare solutions. Hooray! 🙂
I am happy to accept credit cards directly in the shop, or you can pay with your PayPal account, too. You an shop with confidence, as I have the highest level of security possible.
I ship within 7 business days of your placed order (almost always much, much sooner). I ship through USPS. If you need something shipped overnight or 2nd day, please contact me and I will work with you as much as possible.
Domestic Shipping: I ship using a flat rate method, based on the most expensive shipping class in your order. For example, if you order a 8oz Shampoo (which costs $7 to ship) and a .5oz Lash Serum (which costs $4 to ship) you are only charged $7. The more you order, the more you save on shipping! **Free US shipping starts at $100!**
Body Butters: I ship all body butters with in freezer bags with 2 cold packs, as they WILL melt down when it is hot outside (…don’t leave them in your car when it’s warm outside, hence the name ‘butter’). If a butter (or lotion) does melt down, I can assure you that your product is still just as healthy and *real* for your body and skin. The ingredients have not been affected, as they are all stable at very high and low temperatures. Put it in the fridge to set back up and you’ll be good to go. This happens when left in a warm place because I do not use any types of preservatives (other than Vitamin E for oxidation), which I think it a great thing. Oh, and please reuse your shipped cold packs and freezer packs! 🙂
REFUNDS & EXCHANGES
Personal care products cannot be restocked, so I cannot take a product back and exchange it. If something was damaged during shipping…eek! No problem. Please, snap a couple of pics for me, so I can submit a claim to USPS (they like pics). I will reship your broken products, no problem!
If you place an order and then simply change your mind (or just want to cancel the order for any random reason before I have a chance to mail it), I will be happy to issue a store credit for future use. I make my products to order, so when I make something and then the order is cancelled before I have a chance to mail it, that used my time to create it and ingredients, so I am happy to allow you to use the paid money for any future transactions.
I do not refund shipping costs. Trust me, I do my absolute best to charge a very fair amount for shipping. U.S. customers: Free shipping starts when you order $100+ in skincare goodies!
If you are unsatisfied with your product, please…let’s chat! I’d love to know your issues &/or concerns so we can work together for the best solution. Often times store credit is best so you can try something else from my handcrafted selection.
If you forget (or don’t know about) a special deal or coupon I have available, I am sorry to hear this, but I cannot do anything after you have made a purchase. Please sign up for email alerts and follow me on Facebook or Instagram where I often promote my special and coupons. I would LOVE for you to take part in my deals, but once a deal is done (you have paid), I cannot retroactively apply a coupon. Thank you for understanding.
Also, regular coupon codes are set to work only on their own…with no other coupon codes. If you happen to have more than one through some special deal I have been offering, just pick the one that saves you the most! Also, coupon codes do not apply to on sale items in your cart.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information is used to fill orders, to confirm order fulfillment, and to contact buyers if there are any questions about the order.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by opting out via the link provided in the email, by contacting us at firstname.lastname@example.org
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – STRIPE PAYMENT
Our commitment to the security of your data:
The very secure STRIPE shopping network processes the payment for Au Natural orders. STRIPE’s advanced encryption technology is used to ensure a secure shopping experience for our customers. You can confirm the security protocol by checking your browser’s security icon—be it a padlock or the “https” at the beginning of the URL instead of the usual “http.”
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.